123Pet

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed for the Labor Day holiday on Saturday, September 1st and Monday, September 3rd. We will resume regular business hours on Tuesday, September 4th.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Setup

Converting a Database from Desktop to Cloud

These instructions will aid you if you have just converted from 123Pet desktop edition to 123Pet Cloud. There are several data types in your desktop software that can be quickly and easily ported to your new Cl...

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Managing Employee Permissions

These instructions will help you restrict employee access to any of the features available in your software. From the cloud website, click the Options icon in the top. Click the Management option. Click ...

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Setting Up Sales Tax Rates

These instructions will help you apply sales taxes where applicable to products and services you offer. From the cloud website, click the Options icon. Select Management on the left. Click Set Up Tax Rat...

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Importing Overview

These instructions will show you how to format data and database tables from another program, such as another database program or Microsoft Excel, properly to be imported into your Cloud software. A separate fi...

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