123Pet

For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage, you can go to Status.CardConnect.com

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Frequently Asked Questions

Where can I download the mobile apps?

iPhone and iPad users can download our app from the Apple App Store, Android users can find the app in the Google Play store, Kindle users download our app from the Amazon Marketplace, and Blackberry 10 users c...

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Will your Online Booking service work with my existing website?

Yes. Click here for a detailed walkthrough on exactly how to add Online Booking to your site.

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Will your Online Booking service work with my business' Facebook page?

Yes. Click here for a detailed walkthrough on how to add Online Booking to your page.

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How do I update my billing information and process a past due payment?

To update your billing information and process a past due payment, you can go to account.123PetSoftware.com. You will then want to sign in with your administrator e-mail and password. This email will likely be ...

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How can I tell if my customers have confirmed their appointments?

Checking Confirmations from the Cloud Website In order to check if your customer has confirmed their appointment via text message confirmation, go to the cloud website and sign in. By default you should then be...

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How to Remove a Cloud User

Go to Online.123PetSoftware.com and sign in. Select Employees Double click on the employee you wish to deactivate. Select the Cloud User Account tab. Click on Deactivate Online Account. On the window ...

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What web browser is recommended for 123Pet?

123Pet works best on the most current versions of Google Chrome, Safari, Firefox, and Microsoft Edge. To switch to one of our recommended browsers, please select an option below. Chrome (https://www.googl...

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