123Pet

Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

Thank you for your understanding.

As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

123pet care

Create a Customer Booking Portal Plugin for Your Custom Website

These instructions will direct you to the custom plugin for your Customer Booking Portal, which will allow your Customers to book appointments online, directly through your custom designed website. Go to C...

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Creating a Boarding or Daycare Appointment

These instructions will walk you through creating a new Boarding or Daycare appointment within your software. You can create an appointment using the Create Appointment button in the top left, from almost anywh...

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Creating a Grooming Appointment

These instructions will walk you through creating a new Grooming Appointment within your software. You can create an appointment using the Create Appointment button in the top left, from almost anywhere in the ...

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Creating a Schedule

These instructions will assist you in creating and editing Location and Grooming Schedules within your software. In order to create a schedule for a Grooming employee, the employee must already be added to the ...

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Feeding and Medications - Tasks

This support article will walk you through the Feeding and Medications feature, including how to create new Task Types and Task Times and how to add New Tasks for specific pets. Tasks are specific to pets, but ...

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Payments and Checkout

These instructions will walk you through taking Payment for a customer’s past, present, or future Appointment(s). The customer’s Checkout screen with a list of their Appointments can be accessed from the Dashbo...

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Adding and Editing Employees

These instructions will assist you in adding and editing Employees within your software. Click on the Employees option within the Records drop down menu on the left side of the software.​ Click the + New...

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Employee Access Based on Employee Roles

This article explains the differences in an employee’s access to features in the software, based on their Employee Role designated in their Employee profile, within the Security section. There are three Roles: ...

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Adding New Runs, Slots, & Classes

These instructions will assist you will the setup of new Runs, Group Slot, or Classes within your software. Runs, Slots, and Classes are used for the Daycare, Kenneling, and Training facilities available at you...

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Disabling the Customer Booking Portal

By default the Customer Booking feature is enabled for your account. If you do not want your customers to book appointments online, you can disabled this feature by following these instructions. Go to Cust...

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