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For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage, you can go to Status.CardConnect.com

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Adding and Editing Employees

These instructions will assist you in adding and editing Employees within your software.

  1. Click on the Employees option within the Records drop down menu on the left side of the software.​
  2. Click the + New Employee button in the top right.
  3. When creating a new employee, Name, Username, and Password are the only three fields required to successfully create an employee.
  4. Under the Security section you will also find a Role and Type drop down menu.
  5. The three roles are Administrator, Manager, and Employee. Based on the role selected, their access to specific features and settings within the software will change.
  6. In order for an employee to show as a Groomer on the Schedules Screen, the Groomer option must be selected from the Type drop down menu.
  7. Once all of the Employee’s desired information has been added, click on the green Save button in the top right to finish the Employee creation process.
To Edit the Employee after they have been created, simply click on the Employees option within the Records menu and click the blue Edit button, to the right of the Employee’s name.

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