For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage, you can go to Status.CardConnect.com

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Employee Access Based on Employee Roles

This article explains the differences in an employee’s access to features in the software, based on their Employee Role designated in their Employee profile, within the Security section. There are three Roles: Administrator, Manager, and Employee. Each of these roles grant different access and privileges within the software.

Administrator - Administrators have full access to everything within the software.

Manager - Managers have almost as much access as Administrators, but they cannot edit Company Info or Emails & Texts.

Employee - Employees have far more limited access compared to Administrators and Managers. Employees do not have access to any the Reporting, Settings, or Schedules features. They also lack ability to edit any Employees information (aside from their own) within the Records drop down menu. Finally, within the Setup drop down menu, they do not have the ability to edit Emails & Texts, Customer Booking, or Form Templates.

  • Employees can edit their own Employee information and Change their Password, but cannot change their Role or Type within the Employee Security options.

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