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Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed on Wednesday, August 15th, between the hours of 11:00AM until 6:00PM EST. For urgent support matters that need resolution today, please leave a voicemail for our Support team and we will return messages between 6:00PM and 9:00PM EST. For all other matters, we will resume regular business hours beginning at 6:00PM EST.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Setting Up Credit Card Processing

These instructions will help you setup integrated credit card processing in your software. DaySmart Software products work exclusively with CardConnect and OpenEdge for credit card processing. To sign up for credit card processing, please give us a call at (800) 423-8100.

Setting Up Credit Card Processing on the Mobile Apps
  1. From the mobile app, Select More/Settings.
  2. Scroll down and select  Credit Card Processing.
  3. If prompted, select Enable Credit Card Processing.
  4. Select either CardConnect or OpenEdge from the Processor section.
  5. If you are a CardConnect customer, enter the Merchant ID provided to you by CardConnect.  Press Verify Merchant ID to make sure that your information was entered correctly. If you need help obtaining this info, call CardConnect at (877) 828-0720.
  6. If you are an OpenEdge customer, enter the XWeb ID, Auth Key, and Terminal ID provided to you by OpenEdge. Press Verify These Settings to make sure that your information was entered correctly. If you need help obtaining this info, call OpenEdge at (800) 338-6614.
  7. Press Save.
You are now all set on your mobile devices to accept credit cards. Now when you go to checkout a ticket you will have the option to process credit cards when you select to add a payment. The first time you try to process the software will ask for permission to access the audio jack, you will want to allow access.If you would like to use a card reader with your device, you can contact CardConnect at (877) 948-9733 or OpenEdge at (800) 338-6614 to purchase a device.

Setting Up Credit Card Processing from the Cloud Website
  1. From the Cloud website, select More -> Options.
  2. Select More Features along the left side.
  3. Select Credit Card Setup.
  4. Select either CardConnect or OpenEdge from the Processor drop down menu.
  5. For CardConnect customers, enter in your merchant ID provided to you by CardConnect.  If you need help obtaining this info, call CardConnect at (877) 828-0720.
    • If you have a credit card reader press Add Device. Select the device that you have and enter the Serial Number showing at the top of the device. The Display Name can be set to whatever you would like. Press Save Device when finished.
  6. If you are an OpenEdge customer, enter the XWeb ID, Auth Key, and Terminal ID provided to you by OpenEdge. If you need help obtaining this info, call OpenEdge at (800) 338-6614.
    • If you have an EMV device with OpenEdge, enable the option for 'I have an EMV credit card reader'. If your device allows for signature capture, enable the option for 'I want the customer to sign using the credit card reader'.
  7. Press Verify & Update Settings.
You are now all set to process credit cards through the Cloud website. Now when you go to checkout a ticket you will have the option Card when you are selecting the payment type.

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