We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

How can I tell if my customers have confirmed their appointments?

Checking Confirmations from the Cloud Website
In order to check if your customer has confirmed their appointment via text message confirmation, go to the cloud website and sign in. By default you should then be looking at your appointment book.

To first see if the reminder has been sent to the customer yet, navigate to the customer's appointment and look for a bell icon like the one below.

You can also double click on the appointment and  view the bell icon, towards the top right of the ticket, signifying that the reminder has been sent.

Once the customer has confirmed their appointment, the software will then change the icon to a bell with a check mark.

If you now go into the ticket, you will see that the icon within the ticket has also changed and the Confirmed By field will now have Text Message selected.

Checking Confirmations from the Mobile App
Through the mobile app, you will not be able to see if the appointment reminder has been sent, but you can still see if the appointment has been confirmed. Within the mobile app the appointments that have been confirmed via text message will have a speech bubble icon with a check mark.

You can also select the appointment and scroll down to the Confirmed By field to see that it states Text Message.


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