123Pet

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Notice: Due to in office events on Tuesday, October 17th, we will be closing our phone lines between 5pm and 7pm Eastern Standard time. If you are in need of immediate technical assistance during that time, please leave us a voice mail and a technician will return your call after 7pm Eastern Standard time Tuesday evening. Alternatively, you can email us at support@daysmart.com. We apologize for the inconvenience and thank you for your patience!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

How do I update my billing information and process a past due payment?

To update your billing information and process a past due payment, you can go to account.123PetSoftware.com. You will then want to sign in with your administrator e-mail and password. This email will likely be the same e-mail and password that you use when signing in for the Cloud service or to edit your online booking page.
  1. Once you are signed in, select Billing at the top of the page.
  2. Select Update Credit Card. If your payment is past due, select Update & Process Credit Card.
  3. Enter the information for your credit card.
  4. Check the box to accept the terms and conditions.
  5. Select Save Credit Card or Update & Process Credit card.
Your credit card information should now be updated. If you had a past due payment, that should now also be processed. If you have any issues with signing in or updating your card information, you can e-mail us at success@daysmart.com or call us at (800) 899-3960 and we can assist with updating the information.

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