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Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed for the Labor Day holiday on Saturday, September 1st and Monday, September 3rd. We will resume regular business hours on Tuesday, September 4th.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Setting Up E-mail & Text Reminders

Adding the Messaging Service to you account enables you to send all types of appointment correspondence to your clients by both e-mail and text message.
  1. Select More > Options at the top of the cloud software website.
  2. Choose E-mail And Texting > Reminders And Notifications on the left.
  3. Click the get started button to begin the sin-up process.
  4. Add all your business information in the Enter Company Information window. Pay attention to the fields with the  symbol. The Business Name will be the sender shown on your clients' e-mails and the Primary E-mail in the address that will receive e-mail replies.
  5. Click Save Company Info when finished.
  6. You will be taken to the Appointment Notifications screen, choose which message types you would like your clients to receive by toggling between tabs. Notice that text messaging is off by default. Simply move the slider to On if you wish to turn it on for any message type.
You can also edit the Templates associated with each message type. See the article here for more detail.

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