We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Editing Appointment Notification Templates

Every message type has a default template that we've created for you to start sending messages, but you can easily modify these to match your preferences and style.
  1. Begin by choose More > Options button from the top of the cloud software website.
  2. Choose E-mail And Texting > Reminders And Notifications on the left.
On this screen, you can change which notifications your employees and clients receive and how they receive them by clicking into the tab for each notification type. 

Modifying Templates
Each message type has a template for e-mail and a template for text message in the Message Templates section. Simply use the  icon to edit and make changes to your templates. The editing options are similar to those in word processing software such as Microsoft Word for e-mail templates. You can change the font size and color, text justification, and add images to your e-mail templates with the  icon. You can also insert custom placeholders from the drop-down. These pull information from your database and personalize each of your messages. Note that the Subject line for e-mail templates is the e-mail subject that will appear in your clients' e-mail inboxes.

Checking Your Work
When you have finished editing your templates, it's a good idea to see a preview. Click the  icon to see what your e-mail body will look like. If you happen to notice that any of your <Insert> items pertaining to your business information are inaccurate or incorrect, you can make changes to these by choosing Company Contact Information on the left and making any needed changes using the Edit Info button.

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