We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Converting a Database from Desktop to Cloud

These instructions will aid you if you have just converted from 123Pet desktop edition to 123Pet Cloud. There are several data types in your desktop software that can be quickly and easily ported to your new Cloud database, eliminating a lot of manual data entry in just a few quick and easy steps!

Exporting Data From Your Desktop Software
The data types that can be added to your Cloud database are:
  • Clients
  • Client Notes
  • Pets
  • Products
  • Services
  • Employees
To begin, you will have to export these five tables to text documents that can be read and imported by the Cloud software.
  1. In your desktop software, click the Tools pull-down menu.
  2. Choose Export to Text File.
  3. Click the checkbox for each type you wish to export and click Export. Note that both Clients and Client Notes are exported with the Clients table here.
  4. Choose a location to save your files. Make sure you choose a destination you will be able to find later.
  5. Once your files are saved, close the software.
Importing Data To Your Cloud Database
Since your database tables were exported directly from 123Pet, there is no further modification needed to import these files to your new Cloud Database. If you have large lists of information to import, it may take a few minutes.
  1. Open a web browser and log into your Cloud account.
  2. Click the Options button at the top.
  3. Choose the Support option on the left and then Import My Data.
  4. Click the badge icon for the data type you would like to import first. Remember, you will choose the Clients file for importing both Clients and Clients Notes.
  5. Select the file you saved from 123Pet for the corresponding data type earlier.
  6. Click the Continue Importing button and wait for the process to finish.
  7. Click OK when the import is done and proceed to the next data type badge icon until finished.

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