Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Converting a Database from Desktop to Cloud

These instructions will aid you if you have just converted from 123Pet desktop edition to 123Pet Cloud. There are several data types in your desktop software that can be quickly and easily ported to your new Cloud database, eliminating a lot of manual data entry in just a few quick and easy steps!

Exporting Data From Your Desktop Software
The data types that can be added to your Cloud database are:
  • Clients
  • Client Notes
  • Pets
  • Products
  • Services
  • Employees
To begin, you will have to export these five tables to text documents that can be read and imported by the Cloud software.
  1. In your desktop software, click the Tools pull-down menu.
  2. Choose Export to Text File.
  3. Click the checkbox for each type you wish to export and click Export. Note that both Clients and Client Notes are exported with the Clients table here.
  4. Choose a location to save your files. Make sure you choose a destination you will be able to find later.
  5. Once your files are saved, close the software.
Importing Data To Your Cloud Database
Since your database tables were exported directly from 123Pet, there is no further modification needed to import these files to your new Cloud Database. If you have large lists of information to import, it may take a few minutes.
  1. Open a web browser and log into your Cloud account.
  2. Click the Options button at the top.
  3. Choose the Support option on the left and then Import My Data.
  4. Click the badge icon for the data type you would like to import first. Remember, you will choose the Clients file for importing both Clients and Clients Notes.
  5. Select the file you saved from 123Pet for the corresponding data type earlier.
  6. Click the Continue Importing button and wait for the process to finish.
  7. Click OK when the import is done and proceed to the next data type badge icon until finished.

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