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For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage, you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

As part of our continuing effort to improve the functionality of our payroll feature, payroll will be unavailable on Friday, March 15th between 5am - 8am EST. We apologize for any inconvenience this work may cause.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Changing the Length of an Appointment

These instructions will help you modify the length of an appointment by changing service duration times on open tickets. Once you’ve added a service to a ticket, you can easily change the details of that service.
  1. Open an existing open ticket.
  2. Click on a service listed on the ticket.
  3. A box will expand showing you the details of the service. If the service has a processing and finishing time, you will see the duration for each portion of the service all listed. Adjust the duration by changing the value shown in the box labeled Mins.
  4. Click the Close button in the service details box to save the changes you’ve made.

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