123Pet

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed on Wednesday, August 15th, between the hours of 11:00AM until 6:00PM EST. For urgent support matters that need resolution today, please leave a voicemail for our Support team and we will return messages between 6:00PM and 9:00PM EST. For all other matters, we will resume regular business hours beginning at 6:00PM EST.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Managing Employee Permissions

These instructions will help you restrict employee access to any of the features available in your software.
  1. From the cloud website, click the Options icon in the top.
  2. Click the Management option.
  3. Click the Employee Access option.
  4. Click the Set Up Employee Access button.
  5. Click the green button under an employee’s column to restrict that employee from performing any available action. The button will turn red to indicate that the employee will not have access to that feature.
  6. Navigate the sections using the buttons at the top to adjust access for all available areas of the software.
  7. Click the Save Settings button when you are finished.

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